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Support

General Support Information

CAD/CAM Solutions, Inc. provides FREE technical support via telephone and E-mail to registered Mastercam users in Alabama, Georgia and Tennessee.  Our support hours are Monday thru Friday 8am - 5pm EST.

When calling, please follow these guidelines to ensure prompt and effective support:

  • Be ready to describe the problem in detail and know what product version and level you are working with. Document what happened, particularly if you cannot call immediately after the problem occurred.
  • Be in front of your computer while you call.
  • If possible, try to duplicate the problem. The support technician may request that you do this while you are on the phone. Also, be prepared to submit MCX files and other data related to your problem.
  • Have a complete description of your hardware, including CPU, mouse, math-coprocessor and memory.

Phone Number and E-mail Address

Phone Number:

  • 770-982-3400   

E-mail: support@cadcamsolutions.net

When sending an E-mail for support please include:

  • Your Name

  • Company Name

  • Phone Number

  • A brief description of the problem you are having.

  • The MCX file.

Software Patches

Software patches are available from the Mastercam Web Site.

Patches

Click on the Support Button on the Mastercam Home Page and then select Free Downloads.

Post Processor Support

CAD/CAM Solutions, Inc. provides Post Processor support for registered CAD/CAM Solutions, Inc. customers.  We will provide a generic 2 - 3 axis post for your machine/control at no charge if it is available.  Should the provided post need customization or if you need a 5-axis post, please contact Steve Landkamer at (770)982-3400 for customization instructions and pricing. 

 
Send mail to cadcamso@mindspring.com with questions or comments about this web site.
Copyright © 2009 CAD/CAM Solutions, Inc.
Last modified: January 06, 2010